free365 Privacy Policy

1. About This Policy

This Privacy Policy ("Policy") is issued by free365 ("free365", "we", "us", "our") and applies to all personal data processed by free365 in connection with the operation of the online gaming and sportsbook platform accessible at free365.co (the "Platform"). This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy.

free365 is committed to processing personal data responsibly, transparently, and in accordance with applicable data protection legislation — including the principles of Malaysia's Personal Data Protection Act 2010 (PDPA) and the data governance requirements of our international gaming authority licence. We recognise that Malaysian players trust us with sensitive personal and financial information, and that trust is not taken lightly.

By registering a free365 account, depositing funds, placing a wager, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you should not use the Platform.

2. Data We Collect

free365 collects personal data that you provide directly, data generated by your use of the Platform, and data we receive from third-party service providers. The categories of data we collect include:

2.1 Registration & Identity Data

• Full legal name as it appears on a government-issued identification document;
• Date of birth (used to verify the 21+ age requirement);
• Malaysian MyKad number or passport number (for non-Malaysian nationals);
• Residential address, including postcode and state;
• Email address and contact number;
• Copy or image of government-issued photo identification submitted during KYC verification.

2.2 Financial & Transaction Data

• Payment method details (e-wallet identifiers, bank account numbers, FPX reference data, USDT TRC20 wallet addresses);
• Deposit history, withdrawal history, and wager records;
• Bonus credits received, wagering progress, and promotion participation records;
• Account balance history.

2.3 Platform Usage Data

• IP address, device type, operating system, and browser type at the time of access;
• Session duration, pages visited, games played, and navigation patterns;
• Betting preferences, game history, and behavioural data generated during Platform use;
• Log data, error reports, and technical diagnostic information.

2.4 Communications Data

• Records of all live chat sessions, email correspondence, and support ticket interactions with the free365 team;
• Feedback, complaints, and dispute records.

3. How We Use Your Data

free365 processes your personal data for the following purposes:

4. Legal Basis for Processing

free365 processes personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between free365 and you — including account registration, payment processing, and provision of gaming services — is necessary for the performance of that contract. Without this processing, free365 cannot provide the Platform to you.
• Legal Obligation: Certain processing activities — including KYC/AML compliance, responsible gaming monitoring, and record-keeping — are required by applicable law and our gaming licence conditions. free365 has no discretion to opt out of these obligations.
• Legitimate Interests: free365 may process certain data on the basis of legitimate interests, including fraud prevention, Platform security, IT system administration, and internal analytics. Where legitimate interests are the basis, free365 has assessed that these interests are not overridden by your rights and freedoms as a data subject.
• Consent: Where free365 processes data for purposes that are not strictly necessary for contract performance or legal compliance — such as sending optional marketing communications — we will seek your explicit consent and will not process data for those purposes absent that consent. You may withdraw consent at any time by contacting support.

5. Data Sharing & Disclosure

free365 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following circumstances:

5.1 Service Providers

free365 engages third-party service providers to assist in the operation of the Platform, including KYC/identity verification providers, payment processors, fraud detection services, cloud hosting providers, and customer support platform operators. These providers process personal data on free365's instructions and are contractually bound to handle it in accordance with applicable data protection standards.

5.2 Regulatory & Law Enforcement Authorities

free365 may disclose personal data to our gaming regulatory authority, Malaysian government agencies, or law enforcement authorities where required to do so by law, court order, or our gaming licence conditions — including for the purposes of anti-money laundering compliance, responsible gaming regulatory requirements, and fraud investigations.

5.3 Business Transfers

In the event that free365's business or assets are the subject of a merger, acquisition, or sale, personal data held by free365 may be transferred to the acquiring entity as part of that transaction. We will notify affected users where feasible and required by applicable law.

5.4 With Your Consent

free365 will not share your personal data with any other third party without your explicit prior consent, except as described in this Policy.

6. Data Retention

free365 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, regulatory, and contractual requirements. The principal retention periods applicable to free365 player data are:

• Active Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with our gaming licence obligations and AML regulatory requirements;
• KYC Documentation: Retained for a minimum of five (5) years from the date of collection or the date of account closure, whichever is later, as required by applicable AML legislation;
• Transaction Records: Retained for seven (7) years following the transaction, in accordance with applicable financial record-keeping requirements;
• Support Communications: Retained for three (3) years from the date of communication for quality assurance, dispute resolution, and regulatory audit purposes;
• Cookies and Session Data: Session cookies expire at the end of each browser session; persistent cookies are retained as specified in Section 7.

Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised such that it can no longer be associated with an identified or identifiable individual.

7. Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. free365 uses cookies to operate the Platform, maintain your session state, and improve your user experience. By using the free365 Platform, you consent to the use of cookies as described in this section.

7.2 Categories of Cookies Used by free365

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your free365 account during an active session, and security cookies that help prevent fraudulent use of your account. These cookies cannot be disabled without impairing Platform functionality.
• Functional Cookies: Used to remember your preferences, such as language and display settings, to provide a more personalised experience on return visits to the Platform.
• Analytical Cookies: Used by free365's internal analytics tools to understand how the Platform is used in aggregate, identify performance issues, and improve the user experience. Analytical cookie data is not linked to individual identifiable user profiles.

free365 does not deploy third-party advertising cookies or behavioural tracking cookies that follow your activity across external websites.

7.3 Managing Cookies

You may control and delete cookies through your browser settings. Please be aware that disabling strictly necessary cookies will impair your ability to log in to and use the free365 Platform.

8. Data Security

free365 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security measures include, but are not limited to:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the free365 Platform;
• Encryption of sensitive personal data fields (including identity documentation data and financial information) at rest in our systems;
• Role-based access controls limiting internal employee access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing of the Platform infrastructure;
• Two-factor authentication (2FA) support for all player accounts — free365 strongly recommends enabling 2FA via your account settings;
• Automated monitoring for unusual account activity patterns that may indicate unauthorised access.

Notwithstanding these measures, no electronic data transmission or storage system is entirely immune from risk. free365 cannot guarantee the absolute security of your data and accepts no liability for data breaches resulting from circumstances beyond our reasonable control. You should promptly report any suspected security breach affecting your free365 account to our 24/7 live chat support team.

9. International Data Transfers

free365 operates under an international gaming authority licence, and certain of our service providers — including KYC verification providers and cloud hosting infrastructure operators — may be located outside of Malaysia. Where personal data is transferred outside Malaysia, free365 ensures that appropriate data protection safeguards are in place, including contractual data processing agreements with all relevant service providers that reflect applicable data protection standards.

By using the free365 Platform, you acknowledge that your personal data may be transferred to, stored, and processed in jurisdictions outside Malaysia in connection with the performance of our services. free365 takes reasonable steps to ensure that such transfers are lawful and that your personal data receives an appropriate level of protection wherever it is processed.

10. Your Data Rights

Subject to applicable law and the terms of our gaming licence, you have the following rights in relation to your personal data held by free365:

• Right of Access: You may request a copy of the personal data that free365 holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data held by free365;
• Right to Erasure: You may request deletion of your personal data in certain circumstances. Note that free365 is required to retain certain data for regulatory, AML, and legal compliance purposes even following account closure, and deletion requests that conflict with these retention obligations cannot be fulfilled in full;
• Right to Restrict Processing: You may request that free365 restricts the processing of your personal data in certain circumstances;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the relevant data protection supervisory authority if you believe free365 has processed your personal data unlawfully.

To exercise any of these rights, please contact the free365 support team via live chat or by email at [email protected]. We will respond to all verified data rights requests within 30 days.

11. Children's Privacy

The free365 Platform is strictly intended for individuals aged 21 years and over. free365 does not knowingly collect or process personal data relating to any person under the age of 21. If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will immediately suspend the relevant account, delete the data concerned, and take appropriate steps to prevent reoccurrence.

If you believe that free365 may have collected data from a person under the minimum age, please contact our support team immediately via live chat so that we can investigate and take corrective action without delay.

12. Third-Party Links

The free365 Platform may contain links to third-party websites or services — for example, links to our responsible gaming partners or payment method providers. This Privacy Policy applies only to the free365 Platform and does not govern the data practices of any third-party website, regardless of how you access it. free365 accepts no responsibility for the privacy practices of third-party sites. We recommend that you review the privacy policy of any third-party website before providing personal data to it.

13. Updates to This Policy

free365 reserves the right to update this Privacy Policy from time to time to reflect changes in applicable law, our processing practices, or the services we provide. Where material changes are made, we will notify registered players via the Platform or by email to the address registered with your account. The effective date of the current version of this Policy is displayed at the top of this page. Your continued use of the Platform following notification of an updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically. The current version will always be accessible at free365.co/privacy-policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by free365, please contact us through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the free365 Platform
• Email: [email protected]
• Email Support Hours: 8:00 AM – 12:00 AM Malaysian Time (MYT)

All privacy-related correspondence should clearly reference "Privacy Policy Enquiry" in the subject line or opening message. free365 will acknowledge all privacy requests within 48 hours and will endeavour to provide a substantive response within 30 days. This Privacy Policy was last reviewed and updated on 1 January 2026.